In any case, he has five tips for becoming more productive. Based on my own experience, they're all good, but the first two are especially worthwhile.
- Record your meetings with engineers to listen again later. I did this often and he's right. No matter how good you are at taking notes, you can't possibly get every detail that an engineer is giving you in real time. A recorder can.
- Respond quickly to emails and messages. Doing so should give the impression that you are approachable. Again, based on personal experience with developers and project managers, I think he's right.
There's more in his article. It's aimed at technical writers, but could apply to many other jobs.
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